“We help organizations communicate with their customers quickly, efficiently, and economically so they can drive business results and build customer loyalty,” says Christopher M. O’Brien, EVP-Communication and Shipping Solutions at Neopost USA. “Our unique solution—OMS-500—allows users to define which document should go into which communication piece. It can sort and collate documents to avoid sending multiple items to the same recipient and it secures the content of each communication piece.”
The OMS-500 multi-channel output management software solution offers centralized postal processing and distribution, enabling communications to be produced by different departments, at diverse times and in various geographical locations across a business. This high-performance platform has an extremely intuitive user interface which makes managing communications and applying business rules simple, with little IT involvement. Additionally, because Neopost is rooted in mail, the application is fully integrated with all the key business processes associated with mailing critical customer communications such as contact data quality, business process verification and USPS® special services including certified mail. Through the platform, this Neopost solution provides organizations the ability to solve process integrity, customer experience, and operational efficiency challenges.
We have taken multi-channel delivery and made it a reality with OMS-500 and our cloud-based ConnectSuite e-Delivery solution
Neopost USA, through another Neopost-owned business unit, Satori Software, also provides contact data quality solutions through the Infuse suite of software that has been integrated into the OMS-500 platform and can also be easily integrated with an organization’s business applications. This software helps ensure customer contact information is up-to-date so that critical customer communications reach the intended recipient.
In one instance, Neopost USA helped a customer in the business services industry increase its operational efficiencies when sending critical customer communications. The customer needed a single platform that was flexible enough to handle its various input documents and process them at a high speed. OMS-500 fit the customer’s need perfectly thanks to its ability to handle multiple document formats and its high-performance engine. As a result, the customer benefitted from increased efficiencies and enhanced integrity from a single, comprehensive platform.
Neopost differentiates itself in the market through its OMS-500 output management solution that runs on a GMC Software platform, renowned for the highest performance levels in the industry. “Our cost-effective, scalable multi-channel communication solutions allow organizations of all sizes to quickly and easily improve their ROI,” concludes O’Brien.
Founded in 1924, Neopost, Neopost USA’s corporate parent, is a global provider of mailing solutions which enables mailers and shippers of all sizes to expertly send and receive digital documents, physical mail and traceable packages, and connect better with their customers.